Samsung fixed Microsoft Intune enrollment issue on Galaxy S22/S21 running Android 13

Samsung rolled out major Android 13 update for several Galaxy flagship and mid-range devices so far. Some users of Samsung Galaxy S22 and Galaxy S21 series out that the Android 13 upgrade has an issue that causes an error on the Microsoft Intune service.

Earlier, Microsoft acknowledged that the Intune service caused an enrollment issue on some Samsung smartphones after Android 13 update, mainly the Galaxy S22 and S21 series. The company also promised that a fix for the issue is coming to your device as soon as the Android and phone vendors give certification.

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Apart from this, Samsung confirmed that it is actively investigating this issue alongside Google. After installing Android 13, Galaxy S22 and S21 smartphone users are unable to complete enrollment when creating a Work Profile for Bring Your Own Device (BYOD) provisioning.

• Attempting to complete enrollment results in the error:

Can't setup device. Contact your IT admin for help.

• This is followed by the error message:

Unable to create Work Profile.

As noted by Microsoft and Samsung, a system restart will be necessary to automatically install the necessary updated Android Device Policy app. In case rebooting doesn’t help, users can also manually install the package from the Google Play Store and perform a system restore afterward.

“A server-side fix has been provided. To resolve the issue, reboot the device before enrollment. If the issue persists after reboot, install the Android Device Policy app from the Google Play Store before proceeding with enrollment,” stated Samsung Knox Resolution.