Issues
Samsung One UI 5.0 Bugs, Issues and Fixes [Android 13]
Samsung One UI 5.0 Bugs and Issues will be mentioned here on a regular basis as soon as any new emerges. Aside from details of bugs and issues, we will try to provide fixes and temporary solutions, so you can continue using your Samsung phone seamlessly.
Rolling back to the stable One UI 4.1 is the perfect way to get rid of all the bugs and issues haunting the One UI 5.0 Beta version, however, you will no longer able to experience the new Samsung Android 13 features. Meanwhile, you can help Samsung to fix the One UI 5.0 problems by giving the feedback through Members app.
Samsung One UI 5.0 Bugs and Issues
- GPay, Samsung Pay not working – More details
- Good Lock unplugged – More details
- Google Clock working abnormally – More details
- Call Screen not active in the US – More details
- A Quick Settings toggle removed – More details
- Reminders app crashing – Report
- Camera Cutout feature not working – More details
How to report errors of One UI 5.0 Beta
After installing the Android 13-based One UI 5.0 Beta software, you should share your feedback on a regular basis which helps the company to bring stability to the firmware. To do you, simply, open the Samsung Members app, and select “Beta feedback > Send feedback”.
List: Samsung apps got Android 13 One UI 5.0 support
- Blockchain Wallet
- One Hand Operation +
- Settings
- Samsung My Files
- Samsung Air Command
- Samsung Multi Connectivity
- One UI Home
- Samsung Members
- Samsung Camera
- Samsung Media and devices
- Samsung Edge Panels
Bugs, Issues, Acknowledgements, Fixes
- Camera Cutout feature is not working [Updated: Sep 19]
After installing the One UI 5.0 beta update on the Galaxy S22 Ultra smartphone, a new bug has been noted i.e. the camera cutout feature is not working even after turning on the hide option. It means that the camera cutout area is not covered by the black bar. Read more
- Reminders app crashing on long sound [Updated: Sep. 16]
Samsung consumer owning a Galaxy S22 series phone reported having issues with Reminders app on the One UI 5.0 Beta. The user reported that the Reminders app crashes every time when it plays a long sound, while clearing the app’s data and cache don’t fix the issue.
- Samsung releases second One UI 5.0 Beta [Updated: Aug. 26]
With One UI 5.0 Beta 2, Samsung’s providing fixes for different kinds of bugs and issues that have been reported by the Galaxy S22, S22 Plus and S22 Ultra users. We are mentioning the complete changelog below, so you can have a better idea over the recent development.
- Added Bixby Routine Life Style Mode
- Fixed the issue that occurs sometimes on the HOME screen
- Fixed the issue that cannot be automatically rotated sometimes
- Modified SPen’s breakdown
- Fixed the issues that does not operate copying/forwarding in the Samsung, Message app
- Fixed the issue for shared link sometimes
- Fixed the issue that appears to be empty on the quick panel notification window
- Fixed the issue that cannot be unlocked by lock screens/patterns
- Fixed the issue that cut off during screen capture
- Fixed the issue that does not operate power saving mode
- Fixed the issue that an app media player on the lock screen is not displayed
- Adjustment of touch sensitivity
- Fixed the problems related to Bixby Routine
- Google Clock working abnormally [Updated: Aug. 15]
Some users are having issues while using the Google Clock app on One UI 5.0 Beta firmware. The app’s some functionalities are not working due to lack of certification, which includes auto-screen wake while ringing alarm.
- Call Screen is not available in the US [Updated: Aug. 09]
Samsung One UI 5.0 changelog mentions the Call Screen feature, which is available for Google Pixel smartphones as well, however, it’s not activated for US consumers. Read more
- Good Lock not working [Updated: Aug. 09]
Good Lock is an app that works under the One UI ecosystem, the Android 13-based One UI 5.0 Beta doesn’t support the customization suite because of compatibility issues with the new operating system. Read more here
- RCS Messaging is broken in Beta 1 [Updated: Aug. 09]
Some Galaxy S22 series consumers reported having issues while using the RCS Messaging feature in the United States. Samsung moderator provided a way to quickly fix the error, check you can check below:
-
- Turn off the device.
- Press and hold the Volume Up key and the Side key.
- When the Android logo displays, release both keys.
- An ‘Installing system update’ message may show briefly before the Android Recovery menu options appear.
- Press the Volume down key several times to highlight the Wipe cache partition.
- Press Side key to select.
- Press the Volume down key to highlight Yes, then press the Side key to select.
- When the process is complete, Reboot system now is highlighted.
- Press the Side key to restart the device.
- Android System Intelligence [Updated: Aug. 09]
Android System Intelligence is a system component that powers intelligent features across Android, whilst keeping your data private such as Live Caption, Screen Attention, App Predictions, and Smart text selection. Users reported that they are no longer able to install the Android System Intelligence app.
- One UI Home app crashing [Updated: Aug. 09]
In case Samsung’s stock launcher app – One UI Home keeps crashing after the Android 13-based One UI 5.0 Beta installation, you can fix it through the steps following below:
-
- To fix the One UI Home keeps crashing, or force closing issue on the One UI 5 Beta, just head towards the system Settings > Applications. Now, click the Sort icon on the right side of the app list and select the One UI Home app.
- Now, open the storage options of One UI Home and delete the app data and cache. Similarly, delete the cache of the Samsung Experience Service app & System UI, if it exists as well as clean the cache data through recovery mode.
- One UI 5.0 removed a Quick Settings toggle [Updated: Aug. 09]
When the user swipes down from the homescreen once, the One UI 4.1 shows 6 Quick Settings toggle, while, there are just 5 toggles in the One UI 5.0 Beta.
- Samsung Pay, Google Pay not working [Updated: Aug. 05]
Before installing the One UI 5.0 Beta, keep in mind that after this beta update, contactless payments like Samsung Pay and Google Pay may stop working as well as some functions of third-party apps may also be unavailable. Read more here
- Notification problem [via RPRNA]
Samsung’s new One UI 5.0 software is showing the notifications with a short delay, as reported by consumers. Moreover, some users also reported that the Notification panel doesn’t appear for any app, however, it’s just an occasional problem, not regular.
- Recents [via RPRNA]
Usually, we use our phone in Portrait orientation, and even some of us restrict auto screen orientation, however, the One UI 5.0 Beta update seems to be forcing users to check Recent Apps only in landscape mode.
- Battery Drain [via RPRNA]
Beta software unquestionably brings some bugs and issues, in which battery draining is the most common, and the same was reported by One UI 5.0 Beta testers. Hoping, the company will fix it on a priority basis.
- Google Drive [via RPRNA]
Google Drive is a Google Workspace app that offers you up to 15GB of cloud storage for free. It is one of the most used apps by users, which is also got affected by One UI 5.0. Some Google Drive users reportedly facing issues when uploading files like videos and images on the platform even with high internet speed.
Issues
[Updated] Samsung Galaxy S22 battery drain, heating and low power efficiency issues
In February 2022, Samsung introduced the Galaxy S22 series smartphones. These premium Galaxy devices feature Snapdragon 8 Gen 1 (widely) or Exynos 2200 (Europe) chipsets. In the software department, the lineup is running Android 13 (One UI 5.0), up from pre-installed Android 12 (One UI 4.1).
On February 1st, the company unveiled the Galaxy S23 series, which runs Android 13-based One UI 5.1 out of the box. Starting February 13, Samsung has begun to release the S23 lineup’s exclusive One UI 5.1 software with its older flagship devices including the S22 series.
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Features apart, the Galaxy S22, S22 Plus and S22 Ultra users are facing different kinds of issues (via PiunikaWeb) with their smartphones such as battery drain, heating and low power efficiency. Users believe that the situation was better before December 2022 patch, which got worse with January 2023 patch.
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Among consumers, there are discussions that the battery drain and heating issues are generated on models due to chipset maker differences as well as Samsung Foundry. The Exynos 2200 and Snapdragon 8 Gen 1 processors are manufactured by Samsung Foundry.
Due to inefficient processes, the system on the chip gets affected by battery consumption issues due to thermal management. Since consumers in some countries such as India are quite satisfied with their Galaxy S22 phone’s battery, the issue is mainly reported spotted on Exynos models.
During Exynos 2200’s internal testing, Samsung faced critical thermal throttling due to the chipset’s inefficiency and additionally powerful GPU, which forced it to reduce clock speed by 0.61Ghz. To bring the world’s most powerful GPU, Samsung partnered with AMD and used Xclipse GPU in the Exynos 2200.
Due to Exynos’ heating and Foundry’s production efficiency issues, Samsung turned to Qualcomm and decided to ditch its self-developed SoC from the Galaxy S lineup. This year, the Galaxy S23 series uses Snapdragon 8 Gen 2 chipset manufactured by TSMC, worldwide.
We hope Samsung will soon fix battery draining and heating issues on the Galaxy S22 devices through a firmware update. Since hardware issues can’t be fixed with even hundreds of firmware updates, they could be reduced or optimized with code changes.
Are you also facing battery-related issues on your Galaxy S22? Join the thread Twitter thread!
Samsung Galaxy S22 Bugs/Issues Thread: Battery drain, heating, low power efficiency #Samsung #GalaxyS22 @SamsungMobile
Consumers having issues with their S22 can share their concerns/feedback in the comments. 👀— Sammy Fans (@thesammyfans) January 21, 2023
Updated on March 15
Due to bad battery life, some Galaxy S22 Ultra users are wondering to upgrade to the Galaxy S23 Ultra, which is setting new records in efficiency. Meanwhile, it’s bad to hear that the company has not yet completely fixed the battery draining issue on the S22 series.
Are my apps that power hungry ? To where I can’t even get 3 hours of SOT, without having to charge. ABSOLUTELY love the phone but considering upgrading to s23 ultra just because of the battery upgrade. Which I can’t even say it’s worth paying the extra 5-600 dollars for that. from S22Ultra
Mar. 11
Samsung started rolling out March 2023 security update to the Galaxy S22 series. And we have noted different feedback from consumers, with some users having better battery efficiency, while some are still complaining about the drainage issue.
Mar. 4
Galaxy S22 Ultra (Exynos) users continue to report (1, 2) battery drain issues on their smartphones. Hopefully, the March 2023 security update will bring improvements to battery efficiency as part of fixing the issue.
Feb. 23
After upgrading to the One UI 5.1 software, some Galaxy S22 smartphone users are still facing battery draining and low power efficiency issues. Not only the screen on time, but the battery is also getting more consumed while the screen is off, or not in use.
Feb. 14
Reports suggest that the One UI 5.1 update has not fixed Galaxy S22’s battery-draining problems.
Feb. 13
Samsung pushed the major One UI 5.1 update for several Galaxy devices including the S22 series. It’s now expanding to both Exynos and Snapdragon models, worldwide. Hopefully, the One UI 5.1 update will resolve the battery draining and low power efficiency problems.
Feb. 7
Concerns like abnormal battery drain and low power efficiency continue to emerge (1, 2, 3, 4) on the Galaxy S22 series devices. The company has recently pushed the February patch for select Galaxy models, and we hope, it could fix the battery and heating problems.
I have had the Galaxy S22 (Exynos) for almost a year now and my experience has not been completely satisfactory The battery gives me between 2-3 hours of SOT, and the device’s performance has been quite poor. There are frequent lags, the phone gets very hot, and if l’m playing a game (not a heavy game, for example Brawl Stars) while listening to music with the Galaxy Buds Pro, the music cuts out and the experience ends up being very bad. Does anyone else have this problem? Do you think that if a go to the technical service they can give me a solution?
Feb. 5
Two more Galaxy S22 smartphone users reported having battery drain and overheating issues. According to the first affected user, their S22 heats up in general usage (such as WhatsApp, Twitter), however, the device is already delivering bad battery efficiency.
Second user said that they have fully charged the smartphone and the battery drained by 13% without any usage in the meantime. The user speculates that the Always on Display feature is eating battery heavily, however, there seems a software issue.
Jan. 31
A Galaxy S22 smartphone user said on Reddit that Samsung’s authorized service center can just factory reset the device and recommends waiting for a few days since the battery health is good. It looks like processor issues and buggy software is causing the battery drain and overheating issues.
Jan. 30
Samsung released the 2nd January 2023 firmware update Galaxy S22 series in certain regions but the battery drain and overheating issues continue to emerge. Meanwhile, there are different kinds of workarounds, which has the latest entry of turning off “Adaptive Battery” feature.
- Open System Settings >> Battery >> Adaptive preferences >> Turn on “Adaptive Battery”
Jan. 28
A Reddit user @lazykryptonian said that the Galaxy S22’s overheating issue is caused because of the chipset’s design and Samsung foundry problems. Further, they added that “Some are much better than others but there’s no control over getting a decent one vs bad.”
Jan. 27
A Galaxy S22 Ultra user claimed that after restricting background activities of unused apps, the battery consumption is greatly reduced. As per the user, the battery consumption before restricting activities was 10% per hour, which is now 2% per hour. You can also try it as a temporary fix.
Jan. 25
Samsung provides you with tips that will show you how to get the best out of your battery in everyday usage and how to look after your battery. The tips are as follows:
- > Reduce display brightness level
- > Close, disable, or uninstall unused Apps
- > Turn off Always On Display (AOD) or set a schedule
- > Toggle off WiFi, Bluetooth and GPS when not in use
- > Turn on Power saving mode
- > Check your device Signal bars
Jan. 24
Some users reported having overheating issues during video calls, as well as on WhatsApp video calls. And amid battery drain controversy, a Galaxy S22 Ultra user said that his phone’s brightness was fading day by day, which could be because of abnormal battery drain.
Jan. 23
Issues like abnormal battery drain and overheating continue to emerge on the Galaxy S22 series devices, with Exynos models being most affected. Consumers complained that the January patch destroyed battery performance and generated heating issues, even in normal usage.
Issues
Samsung Galaxy S23 camera blur issue emerge, big update coming too!
Some Samsung Galaxy S23 and Galaxy S23 Plus users reported having a camera blur issue. Since both smartphones feature the same camera setup as their predecessors, it looks like, the software is causing the problem on some units. Besides, big camera firmware is on the way for the S23 series.
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Users of both non-Ultra Galaxy S23 devices complain that whenever they capture images using the primary camera, the focussed part looks sharp, while the edges and sides get blurred. Also, it has been reported that the affected models are manufactured in Vietnam.
Seeing complaints by Galaxy S23 users, some Galaxy S22 users said that this problem also exists on their models, however, they have not reported it at that time. However, we suggest you reach out to the authorized Samsung support center and send it for repair if they identify the issue.
Well-known tipster IceUniverse recently revealed that at the end of March 2023, Samsung will release a big camera firmware update for the Galaxy S23 series. Since the devices would celebrate their second monthly birthday on April 1st, Samsung appears to be fixing the emerging problems.
If it is a hardware defect, sending your Samsung phone for repair is the only solution left. Meanwhile, we believe that the company will fix the problem with the next firmware update. Until then, you can continue rocking with your phone using the manual focus feature before hitting the shutter button.
Galaxy S23 and S23 Plus Camera
The Galaxy S23 and Galaxy S23 Plus bring triple rear cameras including a 50-megapixel (F1.8) wide-angle sensor, a 12-megapixel (F2.2) ultrawide, and a 10-megapixel (F2.4) telephoto. The telephoto camera is capable of 3x optical zoom as well as up to 30x digital zoom.
Issues
[Updated] Samsung Galaxy S21 battery drain and overheating issues continue to appear
Battery drain seems to be a common issue on Samsung smartphones. Various Galaxy S22 users are continuously reporting battery drain, heating, and low power efficiency issues on their phones. Now many users of Samsung Galaxy S21 phones are also appearing with such battery drain and overheating issues.
As per the users’ information, these issues of Galaxy S21 are arising since the beginning. There are multiple reports on Reddit that says that users are facing battery draining and heating problems since they purchased the phone in 2021 and the company has not yet fixed them.
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A user on the Reddit platform claims that his Galaxy S21 smartphone is giving very less time on-screen. Even after using common social media applications, the phone gets discharged very fast and is heating with normal usage.
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In the meantime, a user says that he fully charged his Galaxy S21 smartphone at night and kept it aside after short use, when he woke up in the morning, the phone’s battery had dropped by 15% to 20% automatically.
That’s not it, there are various threads and reports about the battery drain and overheating issues of the Samsung Galaxy S21 smartphone. Customers are complaining about these for a long time but still, there is no fix.
Samsung needs to seriously work on this problem. Customers buy such flagship smartphones to get pro-grade performance without any issues and if these issues keep cropping up then what would be the purpose of a flagship? Such problems are not only affecting the performance of the phone but also reducing the trust of users in Samsung devices.
Samsung Galaxy S21 Bugs/Issues Thread: Heavy battery drain, overheating #Samsung #GalaxyS21 @SamsungMobile
Consumers having issues with their S21 can share their concerns/feedback in the comments.— Sammy Fans (@thesammyfans) January 28, 2023
Updated on March 13:
Following so many reports of low battery performance for the Galaxy S21, a tipster says that the battery performance of his phone has improved substantially after the One UI 5.1 March 2023 update. The tipster is using the Exynos model of Galaxy S21 smartphone in India.
Don’t forget to let us know if the One UI 5.1 March 2023 patch fixed the battery of your phone as well.
Galaxy S21 OneUI 5.1 March update fixes battery..it's 90% on WiFi.. #GalaxyS21 #OneUI5dot1 #OneUI5_1 pic.twitter.com/4jLie8kVyB
— Tarun Vats (@tarunvats33) March 12, 2023
February 23:
A Galaxy S21 Plus model user has reported that his phone’s 85% battery is offering just 4 hours of screen time. He is using the phone with a 120Hz refresh rate, maximum 50% brightness extra dim, and location and mobile data off. This is normal usage but his phone is giving less battery life.
February 20:
The heavy battery drain issue continues to appear for Galaxy S21 users. A user briefed that even after replacing the phone, he has to charge the device 2 to 3 times a day as its battery is draining too early. He also claims that none of the apps is running in the background and still his S21 is consuming a lot of battery.
February 11:
Even the new buyers of Galaxy S21 smartphones are facing battery drain and heating issues. A user has told that his S21 barely lasts for half of the day as well as it gets heated all the time while using it.
February 7:
Many other Galaxy S21 series users have conveyed their concerns about the overheating problems they are facing on their smartphones. A user said his phone always gets uncomfortably warm during light use or even just sitting at the home screen with no background apps running.
February 6:
The battery drain issue of Galaxy S21 is getting worst with time. A user recently reported that his phone is getting discharged around 3% every hour even when the screen is off. He lost 25% of his phone’s battery in 8 hours without doing anything to it.
February 3:
Users of Galaxy S21 smartphones continue to meet battery drain problems, even worst issues. A user reported that a full 100% change is only lasting for 5 hours and the system usage does not include video streaming, installing apps, or anything like that.
January 31:
Samsung Galaxy S21 battery drain and overheating issues are still appearing online. Users are really disappointed with the battery performance and asking for a fix.
Meanwhile, a Galaxy S21 user said that turning off the “Nearby device scanning” feature worked for him. Don’t know if this completely fixes the problem, however, this might help in saving battery as a nearby device scanner runs in the background even when you don’t need it.
To turn it off, you need to go to your phone’s Settings and navigate to Connections >> More connection settings. Finally, turn off the Nearby device scanning toggle.